TALLAGHT UNIVERSITY HOSPITAL FOUNDATION IS LOOKING TO RECRUIT A
DONOR CARE ADMINISTRATOR
By joining our team, you will play a significant part in helping make
a difference to the lives of Tallaght University Hospital patients,
their families and our staff in ways that will support our ambitions
to transform how the hospital operates; making Tallaght University
Hospital a shining example of what is truly possible in healthcare.
ROLE: Donor Care Administrator
POSITION TYPE: Part time ? 1 Year Contract
WORKING HOURS: 3 mornings a week - 9am-2pm Monday, Wednesday & Friday
SALARY: ?**Apply on the website**.**Apply on the website** per hour
LOCATION: TUHF Office, Tallaght University Hospital, Dublin **Apply on
the website**
REPORTING TO: This role will report to TUHF Head of Development
MAIN DUTIES AND RESPONSIBILITIES
* To act as the first point of contact for incoming fundraising
enquiries and activities, meeting and greeting visitors and donors who
come to our office and those who prefer to phone us.
* Provide fantastic service to TUHF supporters on the phone, in
person and in writing. To handle enquiries, requests, donations and
complaints from supporters in a prompt, efficient and thoughtful
manner, within agreed timescales.
* To enter data onto our database and maintain accurate records of
donations, donors? personal information any other data relating to
fundraising. You will follow all legislation and best practice about
data protection.
* Financial administration and reconciliation to achieve to achieve
KPIs for turnaround in donor acknowledgement, tax reclaim receipting
and monthly reporting across all giving platforms
* To manage supplies of fundraising materials including liaising
with suppliers as necessary.
* To act as the liaison point for community fundraisers, ensuring
they are supplied with appropriate fundraising tools such as
collection buckets and fundraising packs.
* To create and run a system of managing all printed material stock
held by the fundraising team.
* To create and maintain a direct mail sample library
* Work to increase the lifetime value of TUHF supporters by helping
them understand our work and the importance of their continued support
in changing lives.
* The Donor Care Administrator will support the production of
letters, packs and key information communications to all donors, and
will assist with our telemarketing activities to thank donors and
develop key relationships.
* Any other duties as may be assigned from time to time by the Head
of Development, or their nominee.
* Some flexibility in working hours maybe required to facilitate
donor events.
* Support other members of the Fundraising Team on marketing
campaigns, donor appeals and community fundraising initiatives as
required.
* General office duties
THE IDEAL CANDIDATE WILL HAVE:
* One year?s experience in a public-facing and/or administrative
role.
* Excellent ?customer service? skills on telephone, in writing
and in person
* Experience in database management/CRM systems.
* Experience with donation processes for repeat / regular giving.
* Excellent planning and organisational skills with a proven ability
to multi-task and prioritise time and resources.
* Ability to work under pressure and maintain meticulous attention
to detail and accuracy.
* Display a positive ?can-do? donor centric/customer orientated
approach to their work.
* Excellent and engaging written and oral communication skills.
* Experience of financial controls and cash management.
* Excellent interpersonal skills with an ability to build
relationships with supporters.
* Proficiency in all MS Office Skills, especially Excel and Word.
* Proven ability to work independently within a team environment.
* Fluency in written and spoken English.
* Ability to be collaborative, enthusiastic and positive attitude;
flexible and adaptable
* Knowledge of GDPR a plus
* Knowledge of Social Media platforms a plus
If you are interested in applying for this position, please email
**Apply on the website** attaching a copy of your CV by 5pm on
Thursday **Apply on the website**th April **Apply on the website**.
Please ensure to include the following title in the subject line of
your email ?Application for Donor Care Administrator? Applications
that do not have this title may fail to be shortlisted.
AS THIS IS A NEW JOB DESCRIPTION, MANAGEMENT RESERVE THE RIGHT TO
AMEND OR CHANGE THIS JOB DESCRIPTION AS REQUIRED.
THIS POSITION IS SUBJECT TO GARDA CLEARANCE
We need : English (Good)
Type: Permanent
Payment:
Category: Health
